Skills: Great communication skills and a team player, able to work in a fast-paced environment.

Description:

• Analyze user requirements, procedures, and problems to automate processing or to improve existing systems
• Oversees the analysis, design, development, and deployment of IT solutions and ensure their compliance with corporate project and development standards
• Oversees and manages problem analysis and resolution, application performance monitoring and tuning, software patching and system testing
• Manages interfaces to and from the ERP platform supporting business intelligence and business process integration requirements.
• Manages ERP systems administration and development teams of internal technical resources and external consultants to support both day-to-day operations and new solution implementations.
• Manages network server maintenance, troubleshoots and resolves performance issues, and ensures system modifications and changes are compliant with established standards provided by global IT headquarters.
• Ensures system administration policies are compliant Internal Audit and other governance principles.  
• Coordinate application training & customization and provide support to end users
• Coordinate projects, Macola ES & custom application support with outsourced consultants
• Manage application security to provide uniform access throughout the organization.
• Work with managers to determine end user security rights based on requirements and responsibilities.
• Configure workflow and reporting applications to improve process efficiencies.
• Work with managers to define, document, and improve organizational workflow and reporting needs.
• Configure and customize software event management solution using SQL statements and built in tools to provide end user notifications and data updates
• Provide technical support for back office and business process applications
• Document and report all support incidents to management to pin point problems
• Manage support escalations to 3rd party providers to insure proper resolution.
• Manage software updates and patches to maintain system health, and coordinate updates to minimize system downtime
• Manage system performance and requirements to insure network prioritization and load balancing
• Thorough understanding of EDI practices including Edifact and ANSI X.12 Standards
• Understanding of the functional roles of the 810, 830, 850, 824, 997 documents

Required Skills:

* Bachelor Degree in Information Technology or related field with a minimum of 5 years of comparative experience.
* 5 years Tier 1 and Tier 2 technical support
* 5 years experience in enterprise networking and VPN technologies.
* 5 years MS SQL server experience (database communications, SQL queries, and ASP)
* 5 years ERP and Accounting Software support experience
* 3-5 years MS IIS application infrastructure experience
* Crystal Report development and distribution experience
* Basic knowledge in HTML programming and development

Preferred Skills:

* Microsoft Certified System Engineer (MCSE)
* Microsoft Certified Data Base Administrator (MCDBA)

* Microsoft Exchange Server
* Exact Macola ES Accounting Software experience

* Crystal Reports

* Microsoft Visual Studio 2005
* Exact e-Synergy experience
* OLAP  cube creation
* Microsoft SharePoint portal experience